SMS Terms & Conditions

SMS Program Overview

eyentelligence offers an SMS notification program to keep you informed about our AI research projects, including AffectFace, Cogs, and Cognisom. This document outlines the terms and conditions for participating in our SMS program.

1. Program Description

By subscribing to eyentelligence SMS notifications, you will receive text messages containing:

• Research project updates and announcements
• New publication releases
• Event notifications and webinar invitations
• Partnership and collaboration opportunities
• Important account or access notifications

2. Consent to Receive SMS

By providing your mobile phone number and checking the SMS opt-in box on our website, you:

• Expressly consent to receive SMS messages from eyentelligence
• Confirm that you are the account holder or have authorization to use the provided phone number
• Acknowledge that consent is not required as a condition of purchase or use of our services
• Agree to receive an initial confirmation message upon opt-in

3. Message Frequency

Message frequency varies. You may receive up to 4 messages per month, though the actual number may be lower depending on research activity and updates. We respect your time and will only send messages when we have meaningful updates to share.

4. Cost and Charges

Message and data rates may apply. While eyentelligence does not charge for SMS messages, standard messaging rates from your mobile carrier will apply. Please check with your carrier for details about your messaging plan and any applicable charges.

5. How to Opt-Out (STOP)

You can opt-out of SMS messages at any time using any of these methods:

Method 1: Text STOP

Reply with any of the following keywords to any message:

• STOP
• STOPALL
• UNSUBSCRIBE
• CANCEL
• END
• QUIT

You will receive one final confirmation message confirming your opt-out.

Method 2: Online Unsubscribe

Visit eyentelligence.com/sms/unsubscribe and enter your phone number.

Method 3: SMS Preferences

Manage your subscription at eyentelligence.com/sms-preferences.

Method 4: Email Request

Email us at david@eyentelligence.com with your phone number and opt-out request.

6. How to Get Help (HELP)

For assistance with our SMS program:

• Reply HELP or INFO to any message
• Email us at david@eyentelligence.com
• Visit our website at eyentelligence.com

7. Supported Carriers

Our SMS program is supported by major US mobile carriers, including but not limited to:

• AT&T
• T-Mobile
• Verizon Wireless
• Sprint
• Boost Mobile
• Cricket Wireless
• MetroPCS
• U.S. Cellular
• Virgin Mobile

Service may not be available on all carriers. Carriers are not liable for delayed or undelivered messages.

8. Service Availability

While we strive for reliable service, we cannot guarantee that all messages will be delivered. Message delivery may be affected by:

• Mobile carrier network issues
• Device compatibility or settings
• Signal strength and coverage
• Phone number changes or deactivation
• Technical issues beyond our control

eyentelligence is not liable for failed, delayed, or undelivered messages.

9. Privacy and Data Protection

Your phone number and SMS consent information are protected according to our Privacy Policy. We:

• Do not sell or rent your phone number to third parties
• Use Twilio as our SMS service provider
• Store consent records securely for compliance purposes
• Retain consent records for at least 4 years as required by law
• Honor opt-out requests immediately

10. Re-Subscribing

If you opt-out and later wish to re-subscribe:

• Reply START, UNSTOP, or YES to re-activate
• Visit our website and opt-in again through any form
• Contact us at david@eyentelligence.com

11. Program Changes or Termination

We reserve the right to modify or terminate the SMS program at any time. If we make material changes, we will notify subscribers via SMS or email. Continued participation after changes constitutes acceptance of the modified terms.

12. Prohibited Uses

You may not use our SMS program to:

• Send spam or unsolicited messages
• Harass or abuse our staff or systems
• Violate any applicable laws or regulations
• Interfere with the program's operation

13. Compliance

Our SMS program complies with:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• CTIA Messaging Principles and Best Practices
• Mobile Marketing Association (MMA) Consumer Best Practices
• Twilio A2P 10DLC requirements

14. Contact Information

For questions about our SMS program:

• Email: david@eyentelligence.com
• Website: eyentelligence.com
• SMS Help: Reply HELP to any message